Where can I download the manual for the token device?
We invite you to access the dedicated page for this. 😉
How can I perform the run if I have a business credit card?
In the case of business cards, transactions can be made at BT Express Plus machines. We have almost 500 such machines throughout the country, surely there is one ...
When will all BT cards be eco-friendly?
Until 2022, we aimed for all newly issued cards to be eco-friendly, and by 2025 almost the entire portfolio of BT cards in circulation ...
Are savings accounts guaranteed by the Bank Deposit Guarantee Fund?
Yes, all deposits are guaranteed by the Bank Deposit Guarantee Fund, up to 100,000 euros/depositor.
How to use Star points?
You can use Star points for full purchases at partner stores within the limit of 600 STAR points / transaction / day / account. 😊
What can I do if the data on the front of the card is no longer visible?
In this case, you have 2 options:❶⠀you can request the reissue of the card at any BT branch, and this will be free of charge because the card is worn out;❷⠀you can add ...
Can I use the STAR card abroad as well?
Yes, you can use it abroad as well, with certain costs, which you can find here
My friend needs assistance in English. Where can he/she/they turn to?
If you or someone close to you needs assistance in English for BT products, we have a direct line where you can quickly reach us: 0264 303 003.
What is the grace period of the Star card and what does it mean?
The grace period is the time interval (up to 55 days) during which you can use the bank's credit for purchases, and if you repay in full ...
How many designated holder cards can be issued through BT Pay?
Each account holder has the possibility to issue 2 debit cards per holder / card type and 4 credit cards per designated holder / card type.
You can accumulate Star points this way:
You can accumulate Star points as follows: For payments made in Star partner stores, you get up to 10% of the purchase value back in Star points on ...
I received the new card from Transilvania Bank. What do I do with it?
After receiving the card, you will receive a message on your mobile phone with the unique activation code. You can activate the card immediately from any ATM of the Bank ...