Can I manage my card and transactions through the BT Pay app?
Yes. Through the BT Pay application you can see all transactions, the available balance, you can activate or block the card, you can pay the installments and you can find the merchants ...
What happens to Star points if I return a product purchased with Star Card?
In case of a return, the merchant issues a refund to the card. The Star Points accumulated for that transaction will be automatically canceled along with ...
How can I request a Star Forte shopping card?
You can get a Star Forte shopping card simply and quickly, 100% online or by visiting a BT unit. Online via BT Pay. In a BT unit: We are waiting for you at any ...
Can I hold multiple BT credit cards simultaneously?
Yes, it is possible to hold multiple credit products at BT, but each request is analyzed individually based on the total level of debt, ...
Do I have to already be a BT client to apply for the Star Card?
It is not mandatory to be an existing BT client to apply. You can become a client and request a Star Card at the same time. It is very easy to open an account - ...
What happens if my credit card application is rejected?
If the application is rejected, you will receive a notification. You can ask for feedback from the BT consultant and you can apply again after a period of time, once ...
Can I combine Star points with other promotions or merchant discounts?
Yes, in general Star points can be used independently of merchants' discounts. When paying with Star Card, points are accumulated, regardless of whether there are ...
Can I switch from Star Card to another BT credit product?
Yes, you can discuss with a BT consultant about options for upgrading or converting the product. If your needs have changed, BT can offer a solution of ...
How do I find out how much I have to pay monthly for the Direct Card?
Every month we send you the account statement, either by email or by post, depending on the option you chose when you got the card. 📑🖊️After ...
Where can I see the number of loyalty points I have accumulated?
If you have a co-branded card with one of our partners, you can find out details about your loyalty points anytime. Both online and offline. 👀Where? ...
How can I find out more information about card financing?
When you need information about your financing, you have two platforms through which you can get answers💬:Chat to Agent – If you prefer to ...
What does financing in installments at partner stores or financing in installments for services mean?
💬In short, they are the same thing: BT Direct pays the product or service in full, and you pay in installments, depending on the amount and period. So if you have ...