How do I fix the "Security compromised" error?
Delete any remote control type application or with administrator rights. If you have root on the phone, do a factory reset. If you are in none ...
How can I accept money without having to go into transfers?
Activate the "Automatic Collection" function from the Cards tab → Transfer → Settings → Automatic Collection.
Where can I find the logout button in BT Pay?
There is no logout button. If you no longer want to use the application, you can delete it from your phone.
Who can set a PIN code in BT Pay?
Functionality is available for all customers over 18 years old, account holders or card users, and have gone through the process of ...
How can I update the BT Pay application?
Update the app from Play Store, App Store or App Gallery. Make sure your operating system is up to date.
How do I check if I have paid a certain amount or look for a transaction?
In the Cards or Accounts menu, select the card, then the Transaction History option and use the magnifying glass to search by name or amount.
Why do I have to set a PIN code for BT Pay?
Setting a PIN code helps you protect your data and access to the application. Additionally, if you reinstall the application on the same phone or on a new one, you will ...
I do not receive the confirmation SMS upon installation.
Check if: you have the number declared at the bank, the SMS inbox is not full, you have good signal, you have no SMS restrictions, you use the messaging app ...
Can I install the application with a temporary identity document?
No. You need a permanent identity document (identity card, passport or permanent residence card).
Can I access BT Pay from a browser?
No, BT Pay can only be used on smartphone. When it will be available on other platforms as well, you will be notified.
Are there commissions and fees for transfers via RoPay Alias?
No, there are no fees for transfers through RoPay. 😊
How do I change my login method in BT Pay?
You can change the login method anytime after setting the PIN, from Settings → Security → PIN code. Choose the desired method (PIN or biometrics), and if you have ...