How do I reset my PIN if I reinstall the app?
Press "I forgot the PIN code" when you are asked to enter it. You go through the identification process (selfie and identity document verification). You also set ...
I am a child and I have BT Pay. What can I do in the app?
BT Kiddo is made for the cool kids! You just need to have permission from your parents to use BT Pay and an account opened in your name and you can ...
How do I add a BT card in BT Pay?
If you have opened an account at BT online, through BT Pay, your card appears directly in the app and you can already make payments, both in stores and ...
How can I send money using the phone number if I have BT Pay and live in Italy?
You can send euros or lei, based on the phone number, from BT Pay. Euros: If the person you want to send money to has BT Pay you just need to choose ...
Can I still see the "Kiddo" tab if the child has uninstalled the BT Pay app?
Yes, you can see the "Kiddo" tab and you can continue to do all the operations from here if the child reinstalls the app and has at least one card added ...
What happens if the BT Pay PIN is entered incorrectly?
You can enter the wrong PIN up to 5 times, then you will need to reset it. Each wrong attempt is counted, but if you enter it correctly before ...
How much does it cost to open an online account from BT Pay?
You have ZERO commission for account and card opening and administration. ✨However, depending on the selected current account subscription, additional costs may be charged ...
How long does it take to open an online account from BT Pay?
About 5-7 minutes, roughly the time it takes to listen to 2 favorite songs from the playlist. 🌟
What identity documents do I need to open an online account from BT Pay?
In order to open an online account through BT Pay in Romania, you must have an identity document issued by Romanian authorities, namely an ID card (carte ...
Can I get help with installing the BT Pay application?
In case you fail to install BT Pay, we are waiting for you at any BT branch where our colleagues will help you.
Where can I open an online account from BT Pay?
From absolutely anywhere in the world! 🌍You just need to be over 18 years old, download the app, and have your ID card with you. ✨
I am a parent and I have activated BT Pay for my child. What can I do?
Many and at one click away. 😊 You can:set limits on your child's cardsblock / unblock cardssee the balance and transaction history