How do I cancel an invoice in BT Go / FGO?
You can cancel an invoice only if it has not been sent to SPV or entered into accounting.
What do the invoice statuses mean in FGO?
Black = current termRed = overdueGreen = cashedCrossed out = canceled
Can I open a new account from BT Go?
Yes, you can open a new account by choosing the currency and, optionally, a name for the account.
What conditions must the new password set for BT Go meet?
Your new password must simultaneously contain:Between 8 and 20 charactersAt least one digitAt least one lowercase letterAt least one uppercase letterAt least one character ...
If I am a client with accounts opened in Italy, can I use BT Go?
Sure! If you are a user of the BT Go application and have accounts opened at the BT Italia branch, you have access to a number of useful features, among ...
Can I activate biometric login from BT Go?
Yes. Access "Biometric login" from the "Your profile" section and you can enable or disable this feature.
Can I schedule a payment for a future date from BT Go?
Yes, you can schedule individual payments or utility payments for a future date, directly from the application.
What are the technical requirements that my phone must meet to use BT Go?
For Android you need at least version 9.0, and for iOS version 15. The application does not work on rooted phones or with jailbreak.
What information is available in the "Integrations" section of BT Go?
You can see the integration with FGO, its status (available / active) and the permissions of the accounts for which FGO can access the IBAN, the balance and ...
What is the Notifications Center in BT Go?
Here you receive all notifications related to transactions, offers, invoices, signatures or also important messages - all in one place.
How do I delete an item from the list of products and services in BT Go/ FGO?
If you want to delete an article, go to the Articles page and press the three dots next to the article you want to delete, then select ...
How can I log out of the BT Go application?
Press the "Log out" button from the "Your profile" menu on the phone or from the web platform.
