Is there a commission charged for payment with the Direct Card in physical stores or online?
No commission is charged, neither for card payments in physical stores nor in online ones. 😮
I want to make an online transaction, abroad, with the card issued by BT Direct. Is this possible?
Yes. All cards issued by BT Direct can be used in Romania and abroad, wherever the logo under which the card is issued, Mastercard, appears. 😃
If I am out of the country, how can I contact the Direct Card Issuer?
If you are not in the country and need our help, know that you can contact us by phone at the number on the back of the card 021.308.4000.
If I pay with a card at the store and receive a loyalty bonus, and then return the product, what happens to the bonus?
You have to know that at the moment of returning the purchased product, the loyalty bonus obtained is canceled. 😊
Can I be informed about every transaction made with the Direct Card and the designated cardholder?
Yes, through the SMS Alert option, you receive real-time notifications regarding transactions made with your card or the designated holder's card, as well as ...
In what currency is the card issued at BT Direct?
BT Direct credit card is issued only in RON 😊.
If I pay with the Direct Dedeman card abroad, will I benefit from loyalty points?
Unfortunately no 😞
How can I pay the installments for BT Direct Loan?
Using the barcode received after loan approval, you have the options below. ⬇️*If you do not have a barcode available, you can enter the number of ...
How do I find out how much I have to pay monthly for the Direct Card?
Every month we send you the account statement, either by email or by post, depending on the option you chose when you got the card. 📑🖊️After ...
Where can I see the number of loyalty points I have accumulated?
If you have a co-branded card with one of our partners, you can find out details about your loyalty points anytime. Both online and offline. 👀Where? ...
How can I find out more information about card financing?
When you need information about your financing, you have two platforms through which you can get answers💬:Chat to Agent – If you prefer to ...
What does financing in installments at partner stores or financing in installments for services mean?
💬In short, they are the same thing: BT Direct pays the product or service in full, and you pay in installments, depending on the amount and period. So if you have ...