How do I activate my Direct Card?
The card is sent inactive for security reasons, but you can activate it in 3 simple steps. Step 1: make sure you have your card handy so we can ...
How do I find out the card details if I urgently need to make an online payment and I do not have it with me?
BT Pay app is here to help you: Choose the card you want to use, tap on "More". Go to "Card settings" and select "Details ...
How can I receive the statement by e-mail?
You have two options for receiving your account statement by email, from Monday to Sunday, between 08:00 and 20:00 you can: talk to the virtual assistant of ...
What do I do if I forgot the PIN code of the Direct Card?
No problem, you will receive a new PIN.How?For more information, you can contact us daily between 8:00 AM and 8:00 PM, via: virtual assistant ...
How can I find out details about my Direct credit?
Here are some options you can do from home, Monday to Friday, between 8:00 AM and 8:00 PM. Either 100% online: click here and you can enter a ...
How can I make a notification or a complaint to BT Direct IFN SA?
If you have had an unpleasant experience with us, we are sorry. You can submit any complaint regarding the services provided or possible breaches ...
How can I find out the PIN code?
If you have forgotten your PIN, you can quickly contact us through one of the following options and we will provide you with a new one: the consultant on our website - click anyone ...
Can I refinance loans from other banks or non-banking financial institutions through Direct Credit?
Yes, you can refinance any loan or credit card you have with BT Direct. Refinancing can be done either through the Direct Card or through a BT loan ...
How do I pay for a purchase in installments?
Any purchase over 500 lei can be split into installments through the BT Direct - Installments Anywhere program. After making a full payment with your card from ...
Where can I pay the credit installments?
By scanning the barcode on the first page of the account statement (the one in the middle), you can pay your installments: In the BT Pay app, from the “Pay a ...” menu
Under what conditions can I apply for a loan at BT Direct or for the Direct Card?
You only need to meet these conditions:Minimum age 18 yearsStable income from salary, pension or other sources for at least 3 monthsMinimum income ...
How much extra do I pay if I withdraw money from the ATM with the Direct Card?
Depends on the amount withdrawn. The maximum withdrawal limit is 2,000 lei per day. To find out the exact costs, you can send an SMS to 3750 with: the amount you ...