How can I find out details about my Direct credit?

🔶If you need information about your credit, you have two platforms through which you can get the answers:

• Chat to Agent – If you prefer to solve things online, you can talk to our agent here and answers any question or information you need.😎

From Monday to Sunday, between 8:00 AM - 8:00 PM.

•  ALO BT Direct - 021 308 4000: Dacă ai nevoie să vorbești direct cu un coleg, suntem la un telefon distanță – de luni până duminică, între 08:00-20:00.🙂‍↕️

However, in case of emergencies, you can call 24/7, choose from the robot's options and depending on the situation you are redirected in 20 seconds.    

🔷Or, dacă vrei să afli rapid detalii specifice creditului tău, calls from the phone number used in the credit contract and follow the steps:

-apasă key 2 – Credits

-then key 0 – enter your credit contract number for identification

Afterwards, you access the interactive menu and you can find out immediately:

• monthly installment cost

• the number of remaining installments

• total amount granted by credit

• date of the next installment

• and not only 😄