How can I make a notification or a complaint to BT Direct IFN SA?

If you had an unpleasant experience with us, we are sorry.

You can submit any complaint regarding the services provided or possible violations of your rights, and we will resolve them as quickly as possible.

You can contact us at:

  • E-mail: contact@btdirect.ro
  • click here and to speak directly with the virtual consultant on the BT Direct website
  • Call us at 021 308 4000 or 0264 302 000, and a colleague will gladly assist you
  • Central office mailing address: Cluj-Napoca, Cluj County, Bd. 21 Decembrie 1989, no. 77, The Office, Building C–D, ground floor or at the branch in Bucharest: Str. Gara Herăstrău no. 4, 6th floor, Green Court, Building A, Sector 2
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