How can I request an additional card issued by BT Direct?
If you want to add a designated holder who will have access to your credit limit through an additional card, we are waiting for you in any Dedeman store or ...
What can I do if my Direct Card has been left in an ATM from another bank?
If this happens, it's good to know that you need to retrieve your card from the bank that owns the ATM. Therefore, you need to ...
If I have sent someone my IBAN code, associated with the Direct Card, can they have access to the money in my account?
No, because the Direct Card is only a record account and cannot be used like a traditional IBAN. In any case, do not share your card details with anyone ...
In how much time must I request the cashback / money back on the card?
If you are not in a hurry to receive the monthly bonus, know that we keep your loyalty bonus for 12 months from the date it is granted. Then it expires if not ...
What can I do with my credit card, issued by BT Direct?
With your credit card you can: make purchases commission-free in stores equipped with POS buy online without commission make interest-free installment purchases ...
If I deposit a larger amount on the Direct card, do I need to notify?
Yes, you need to call us at the Call Center at the number 021 308 4000 to accelerate fully or partially the future installments (early repayments).
Can I make online transactions abroad with the BT Direct card ?
All cards issued by us can be used at merchants abroad or on websites from other countries. Wherever the Mastercard logo appears.Or, you can also ...
How should I reply to the SMS rates anywhere?
After the transaction is settled, you will receive the SMS within 24 hours at most. You must reply within the next 3 days with the text from the message: "RATE ORIUNDE amount ...
If on the Direct Card it says it expires in the month of June, can I still use it until the end of the month or does it expire at the beginning of the month?
The card expires on the last day of the month in which it is valid. 📆 For example, if the card expires in the month of June, it is valid until the 30th ...
Can you choose installments through BT Direct credit card via SMS?
Yes, it’s very easy to do this. How? Make a purchase of at least 500 RON with your BT Direct Card, and afterwards you will receive an SMS where you can choose: 3 installments without ...
Why do I have interest on the BT Direct account statement if I have installments without interest?
There are 2 situations in which you will find interest payable on the account statement: Check if you have paid the full amount of last month’s statement. If you have not ...
If I lost the Direct card and request a new one, is there any fee?
Regardless of which Direct Card you have, we do not charge any additional fee for card reissue.