Why didn't I receive the BT Direct account statement by mail ?
The account statement is issued by us on the date of issuance and is sent by post within a maximum of 5 days. Unfortunately, we cannot verify the postal delivery date.Ca ...
If I lost the Direct card and request a new one, is there any fee?
Regardless of which Direct Card you have, we do not charge any additional fee for card reissue.
How does the loyalty program for the BT Direct Flanco card work?
Through this program, you benefit from a loyalty bonus on the Drirect Card at Flanco, with: 5% cashback on purchases paid in full with the card...
Could I authorize someone to use my BT Direct card?
You can request the issuance of a card for the designated holder (family member or another trusted person), and this will be attached to your limit of ...
What can I do if I lost my BT Direct card in another country, blocked it, but cannot return to get a new one?
If you have blocked the card, it can no longer be used, so you are safe.You can request a new card with delivery in Romania:through the virtual consultant ...
At which BT Direct partner stores do I receive a loyalty bonus?
With every co-branded card, Dedeman, Flanco, or Carrefour, you receive a 5% loyalty bonus when shopping at the card partner. Additionally, for ...
What validity does the BT Direct card have?
It is valid for 5 years, like all BT Direct cards issued starting from June 2021. I extended the validity period because the production technologies ...
If I pay with the Carrefour Direct card abroad, will I benefit from loyalty points?
Yes, for every payment you make with the Direct Card from Carrefour. Whether in the country or abroad, in a physical store or online. Specifically? 2% of the value ...
I want to make an online transaction, abroad, with the card issued by BT Direct. Is this possible?
Yes. All cards issued by BT Direct can be used both in Romania and abroad, wherever the Mastercard logo appears.
If I pay the installments at the BT Express payment machine, am I charged a commission?
No, payments made at the BT Express payment terminal are free of charge. The amount you deposit at the terminal will be recorded as a payment on Card Direct.
How do I find out how much loyalty bonus I have accumulated?
You have several ways to check your loyalty points: In the BT Pay app — tap "view balance" and it will appear next to your card balance In the statement of ...
If I am out of the country, how can I contact the Direct Card Issuer?
If you are abroad and need our assistance, please know you can contact us by phone at the number on the back of your card +4021.308.4000 and we will help you ...