Why didn't I receive the BT Direct account statement by mail ?
The account statement starts from us on the date of issue and is sent within a maximum of 5 days by mail. Unfortunately, we cannot verify the delivery date by mail. ...
If I lost the Direct card and request a new one, is there any fee?
Regardless of which Direct card you have, we do not charge any additional cost for reissuing the card . 😊
What can I do if I lost my BT Direct card in another country, I blocked it, but I can't return to make another one.
Don't worry! 😮 If you have blocked the card, it can no longer be used. For a new card with delivery in Romania, call the Call Center at number 021.308.4000, ...
At which merchants can I shop with points, using the BT Direct Dedeman shopping card?
BT Direct Dedeman cards are included in the loyalty program ⭐ Through this program, you benefit from a loyalty bonus as follows: ➤ 5% of the value ...
At which merchants can I shop with points, using the BT Direct Flanco shopping card?
BT Direct Flanco cards are included in the loyalty program ⭐ Through this program, you benefit from a loyalty bonus as follows: ➤ 5% of the value ...
At which Bt Direct partner stores do I receive a loyalty bonus?
Depending on the co-brand card you hold, you can receive a 5% bonus in partner stores Dedeman, Flanco, Carrefour for cards issued by them. ...
What validity does the BT Direct card have?
It is valid for 5 years, like all BT Direct cards issued starting from June 2021. I extended the validity period because the production technologies ...
If I pay with the Carrefour Direct card abroad, will I benefit from loyalty points?
Of course, for every payment you make domestically or abroad, in a physical store or online, you benefit from a loyalty bonus: ➤ 2% of the value ...
Could I authorize someone to use my BT Direct card?
You can request the issuance of a card for the designated holder (family member or another trusted person), and this will be attached to your limit of ...
How do I find out how much loyalty bonus I have accumulated?
You have several ways to check: ❶ Through the received bank statement; ❷ Monthly you receive from us an SMS with the accumulated bonus; ❸ You call ...
If I pay with the Direct Flanco card abroad will I benefit from loyalty points?
Unfortunately no 😞
If I pay the installments at the BT Express payment machine, am I charged a commission?
No, payment at the BT Express payment machine is not charged a fee. 🤩 The amount you deposit at the machine will be recorded as a payment on Card Direct.