What can I do if I lost my BT Direct card in another country, blocked it, but cannot return to get a new one?

If you have blocked the card, it can no longer be used, so you are safe.

You can request a new card with delivery in Romania:

  • through virtual consultant from the BT Direct website;
  • at contact@btdirect.ro;
  • at 021 308 4000, press 2.

Meanwhile, after issuance, the new card can be added to BT Pay and used directly from the app, even if you are abroad.

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