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Why didn't I receive the BT Direct account statement by mail ?

The account statement is issued on the date we generate it and is sent by mail within 5 days. Unfortunately, we cannot verify the postal delivery date.

To avoid such situations, we recommend receiving your account statement by e-mail. It is much easier to access and, as a free service, you no longer pay the 5 lei fee for mailing the statement by post.


If you want to change your transmission method, between 08:00 and 20:00, you have the following options:

  • BT Direct virtual consultant - click here
  • Call us at 021 308 4000, and a colleague will gladly assist you.
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