How can I recover the amount overpaid for the Direct Credit?
To reclaim the amount, you can make a request by one of the following methods: in writing, at any Banca Transilvania branch with the consultant from ...
How can I obtain the Direct Card?
Go straight to the partner stores and if your income is reported to ANAF, it is enough to have your original identity document with you. Stores ...
What is the Mastercard ID Check service?
Mastercard ID Check is a security service for online payments that helps you confirm that you are the one making the transaction, protecting ...
How do I activate the credit card?
Your card is activated very simply, following these steps:❶⠀Call the number on the back of the card, press the 0 key, then the 1 key and in 30 minutes ...
How can I find out more information about my Direct Card?
You can find general information, benefits, and fees for your card on the BT Direct website - click here. If you need more information, we ...
Where can I use the Direct Card?
You can use your card worldwide in stores displaying the Mastercard logo — in person, at ATMs or online, with no worries. Plus, you pay 0% commission for ...
What is the BT Direct loyalty program (cashback)?
You can collect loyalty points for payments made with BT Direct cards, which are then converted into money. Shopping cards ...
What should I do if I forgot the PIN code of the Direct card?
If you forget the PIN code, you can proceed as follows: ❶⠀Call us at the number 021 308 4000, and our colleagues from the Call Center* will help you as soon as possible. ...
What are the payment methods for the direct credit card?
We have several payment methods ready for you; just make sure you have prepared the barcode from the middle of the statement (you can also enter ...
What happens when I have a blocked amount on the Direct Card?
The blocked amount is a temporarily reserved sum that will be paid from your BT Direct card for various transactions. Essentially, the respective bank or ...
How can I cancel the Direct card?
We're sorry to hear that. If you want to cancel your Direct credit card, you can make the request through one of the following options: speak directly ...
What does interest-free installment payment mean with Direct cards?
This means you can shop with the Direct Card (you can choose from several types of card: Carrefour, Flanco, Dedeman), select the number of installments in ...