So far, I have only used BT Ultra, not BT Go. How do I get started?
Access BT Go after you receive the migration notification and check if you can log in. If you encounter any difficulties, contact us as soon as possible, ...
Can I also add friends or family members to my travel insurance?
Yes, you can. The insurance is ideal for family or friends and allows you to add co-insured persons, so you can all travel with peace of mind. ...
How do I activate travel insurance in BT Pay and how long does it take?
You activate it 100% online directly from BT Pay and it takes exactly 2 minutes. You have full control from your phone: choose the plan, add co-insured, you can pay ...
Can I pay my travel insurance in installments via BT Pay?
Yes. If you have a BT shopping card, you can pay for travel insurance in 6 or 12 installments, directly from BT Pay. Simple and convenient, so you can plan your ...
Does the travel insurance in BT Pay cover flight delays or lost baggage?
Yes. For flights, the BT Pay travel insurance covers situations such as delayed or lost luggage, flight delays or cancellations ...
What can I do if the BT GO registration QR code has expired?
If you have not received the unique code, we advise you to check if the number displayed in BT GO is the current one. In case the phone number needs to be updated ...
I have an unsuccessful payment in the BT Go app, what can I do?
If for technical reasons the payment could not be processed and is not found in the transaction history, please restart the process.
What can I do with a virtual card?
The virtual card from BT Pay allows you to send money or pay anytime and anywhere, online or in-store. The only limitation is that you cannot use ...
How do I pay my life insurance policy attached to the credit migrated from OTP?
If you have a life insurance policy attached to the credit migrated from OTP with monthly payment, make sure you have in the account the amount necessary for the insurance premium. The premium for ...
In case of early liquidation of the deposit, was interest granted?
In case the deposit is liquidated before maturity, Banca Transilvania grants sight interest. At this moment sight interest ...
What happens to my insurance attached to the loan? Where do I pay the insurance premium attached to the loan from now on?
Insurance policies issued and attached to your credits from OTP Bank remain valid and will operate according to the terms and conditions valid as of the date ...
The repayment period and the monthly loan payment due date remain the same in BT as in OTP?
Yes, both the repayment period and the monthly installment of the loans are maintained at BT according to the credit agreement concluded with OTP.