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I received an email asking me to complete documents for the migration from BT Ultra to BT Go. Is this normal?

Yes, this is normal. In certain situations, the bank may request additional information or documents from you to complete the migration from BT Ultra to BT Go. This helps update your data and properly configure your access in BT Go. 🙂

➤ Documents are requested only if necessary for updating information, user verification, or setting up access in BT Go. ➤ Depending on the situation, some steps can be completed remotely; if additional actions are required, we will inform you exactly what to do. ✅

If you cannot send the requested documents or have any questions, contact your Relationship Manager or BT support service for guidance on the accepted submission method. 😉

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