2693 questions and answers

How can I protect my business against non-payment on exports?

Through instruments such as letters of credit, bank guarantees, or other Trade Finance solutions, BT can help you choose the right option depending on the country, ...

0 votes

What is the safest payment method in international trade?

There is no universal solution, but the letter of credit is considered one of the safest methods. The choice depends on the level of trust, the amount ...

0 votes

How can I obtain financing based on an export letter of credit?

If you are the beneficiary of an export letter of credit, you can discuss the available financing options with BT specialists.

0 votes

Cum particip la o licitație folosind o scrisoare de garanție bancară?

The organizer usually requires a participation guarantee. BT can issue a letter in accordance with the tender requirements.

0 votes

How can I guarantee the payment of an advance to a foreign supplier?

By the advance payment guarantee. It protects the buyer when advance payments are made.

0 votes

Where can I check my Direct card balance?

Your available balance is just one click away! Check it here. The balance is also available in the BT Pay app. Open the app, and under ...

35 votes

I want to shop but I have no available balance left. What should I do?

You can visit BT Direct representatives in selected Dedeman or Carrefour stores, and after reviewing your request, you will find out if you qualify for a ...

30 votes
Only for BT clients

What happens to BT Ultra and why switch to BT Go?

The BT Ultra app will be replaced by BT Go, the business banking platform. We know the transition comes with challenges. We have committed to this path and we ...

0 votes
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How do I find out if my company needs to switch from BT Ultra to BT Go?

Your company will receive a notification from BT, with information about the migration and the steps you need to follow, if applicable.

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Can I still use BT Ultra after receiving the migration notification to BT Go?

Yes. You can use BT Ultra until the date communicated for access closure. At the same time, it is important to ensure you can use BT Go for ...

0 votes
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What happens if I don’t check my access in BT Go before BT Ultra closes?

After the notice period expires, access to BT Ultra will be closed. If the necessary steps to use BT Go are not completed, issues may arise ...

0 votes
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I already have BT Go. What do I need to check before switching to BT Ultra?

Check in advance that you can log in to BT Go, see the company you have access to, and use the functionalities you need for your activity.

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