I am trying to use the Direct card and I can't. What should I do?

There can be several reasons:

• You did not activate it upon receipt: call 021.308.4000, press 0 then 1, and the card will be activated within 30 minutes after completing the process (have your card details on hand). Then, to be able to use it for shopping without issues, you need to check the balance at a BT ATM or make a purchase in a store by inserting the card into the POS.
• You don't have the correct PIN: if you no longer have the SMS with your PIN code, call ALO BT Direct 021.308.4000 and our colleagues will assist you as quickly as possible.
• You have not paid at least the minimum amountdue from the previous account statement. If you missed it, make the payment of at least the minimum as soon as possible. Payment is registered in the account within 3 days at most, and after that you can use the card.
• Have you blocked the card in BT Pay or by phone: if you requested a temporary block, the card cannot be used. To unblock, call the number on the back of the card

For additional information, between 8:00 a.m. and 8:00 p.m., you can also talk to the virtual consultant on the BT Direct website - click here