Why have I not received the account statement, issued by BT Direct via e-mail ?

The account statement is sent by e-mail within 5 days from the issue date.

Check the issue date on the previous statement and see if the deadline has passed.

Check your inbox, spam, or junk folders, searching for: BT Direct statement.


For additional information, between 08:00 and 20:00, you have the following options:

  • BT Direct virtual consultant - click here
  • Call us at 021 308 4000, and a colleague will gladly assist you.
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