How do I proceed to block a card?

Blocking the card, in case of loss or theft, can be done in the following ways:

❶⠀Din the application BT Pay: 

➭ you enter the application and select the desired card;

➭ press the button „Settings”⚙;

➭ and access the option „Card blocking” where you will be able to block it temporarily or permanently.

❷⠀Din the application BT Visual Help: 

➭ calling number 0264 308 000;

➭ you access the link received via SMS;

➭ and from here you can temporarily or permanently block your cards and you can request reissuing the card after permanent blocking.

❸⠀Din the application BT24 Mobile Banking: 

➭ menu „Funding”, submenu „Cards” 

➭ select the desired card;

➭ then access the section „Change Card Status” and you will have the options displayed: temporarily blocked, lost, or stolen.

❹⠀From the platform BT24 Internet Banking: 

➭ menu „Cards”, submenu „Card view”;

➭ next to the desired card, press in the column „Details” on the option „Change card status”;

➭ and sets the new status of your card (temporarily or permanently blocked).

❺⠀Calling the BT Card Call Center service*, available 24h / 24h, at 0264 594 337 for all mobile networks or abroad;

❻⠀Coming into any of the BT units where our colleagues will help you.

* Accessing page „Call Center”, you can see in real time:

➤⠀how many clients are already talking on the phone with our colleagues;

➤⠀how many people have called us and are waiting to be taken over;

➤⠀what is the average waiting time to get in touch with us.