What does "blocked amount on card" mean?
The amount blocked on the card is a reserved amount, which is to be paid from your account for various operations. The blocked amounts may come from multiple ...
What transaction limits do I have on the card?
Each BT card has predetermined transaction limits, including for cash withdrawals from ATMs. 🏧➤⠀With all debit cards you can ...
How can I modify my card's transaction limits?
Each card issued by us has a preset transaction limit depending on the type of transaction, both in value and as a daily number of ...
I lost my card. What is the first thing I need to do?
❗⠀Immediately upon noticing the loss or theft of your card, block it urgently. You can do this in five ways: ❶⠀From BT Pay: ➭ choose the card that ...
My card expires this month. Has a new card been automatically issued to me? Where can I pick it up?
The card is automatically renewed only if it was used in the last 6 months before the expiration date. 🤔If you are an individual customer, you can use the new ...
What does the code "CVC2" and "CVV2" mean?
The CVC or CVV code is usually a 3-digit code that you find on the back of the card 💳 ➤⠀it is called CVC (Card Verification Code) by ...
What is a "credit card"?
Credit card, also known as a shopping card, is a payment instrument issued by the bank, which provides you with a limit of ...
How do I proceed to block a card?
Blocking the card, in case of loss or theft, can be done in the following ways:❶⠀From the BT Pay application: ➭ you enter the application and select the card ...
I have a shopping card and have accumulated STAR points. At which merchants can I make such purchases?
STAR Forte cards, Mastercard Forte for Doctors, STAR Gold, VISA Gold Rotary and STAR Platinum are included in our loyalty program, STAR ...
My card got stuck in an ATM from another bank. How can I resolve this situation?
If this also happens, it is good to know that you need to recover your card from the bank that holds the ATM. 🏧Therefore, it is necessary to ...
How can I find out how many STAR points I have accumulated?
You have many ways to find this out: ❶⠀Directly from BT Pay: after registering your STAR card in the app, you just need to tap on ...
I am in a foreign country, I lost my BT card, I blocked it, but I cannot return to get another one. What is the best option to have access to the money in the account?
Don't worry! 😮 You have several solutions: ❶⠀If you have BT Pay, BT24 Internet Banking or Mobile Banking you can transfer money to another account or ...
