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52 questions and answers
Only for BT clients

The card enrollment could not be completed. What can I do?

If you have followed the card enrollment process exactly and still have not succeeded, it is possible that you find yourself in one of the following situations: ❶⠀your card ...

255 votes
Only for BT clients

I did not receive the OTP code. What can I do?

Hmmm... 🕵 Well, in case you didn't receive the OTP code on the first try, you can select the Resend my code option, an option valid for 3 ...

237 votes
Only for BT clients

How do I transfer money to an IBAN account via BT Pay?

To initiate a transfer via IBAN you have 2 options: From the Accounts section:❶ Choose the account from which you want to transfer the money, select the "Payment" button ...

1008 votes
Only for BT clients

Are there limits on transfer amounts?

Yes, transfers (sending money, requesting money, transfers between own cards) are limited by daily thresholds per card, both in amount, as well ...

451 votes
Only for BT clients

How do I send money through the BT Pay app?

You can transfer money through BT Pay to another BT individual client by following these steps: Choose "Transfer Money" in the app; Select the person to whom ...

599 votes
Only for BT clients

How do I enroll a BT card in the BT Pay app?

To register in BT Pay, you must install the application on the phone number declared at the bank (the number on which you will receive an OTP code to ...

896 votes
Only for BT clients

Cum plătesc cu telefonul?

After you have registered your cards, you can pay contactless using NFC technology with any of them! 😃 You can choose the type of payment that suits you ...

662 votes
Only for BT clients

How do I withdraw cash from the ATM with BT Pay?

Let's say you don't have contactless ATMs and you don't have your card with you, but you absolutely need cash. Well, BT Pay has the solution: 💰Enter the app and tap on "More ...

430 votes

What can I do with BT Pay?

Well, the cool part is that you only need a phone. Exactly, BT Pay is always with you, anywhere and anytime, for more or less unforeseen situations. ...

835 votes
Only for BT clients

Where and how can I see the transaction history with the mobile phone?

You have all the information you need, just a few taps away! 😃BT Pay: After accessing the application, go to the "Accounts" tab - "History ...

384 votes
Only for BT clients

Is there a fee or commission for the BT Pay application?

The BT Pay application can be downloaded for free from the dedicated stores: Google Play, Huawei App Gallery, and App Store. Also, the application can be used ...

1047 votes
Only for BT clients

I cannot pay, but everything seems fine. What can I do?

If everything seems fine ✅, but you still cannot pay ❌, we advise you to make sure of the following aspects: ❶⠀If the POS you are trying to pay at is ...

151 votes
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