I cannot pay, but everything seems fine. What can I do?

If everything seems fine ✅, but still you cannot pay ❌, we advise you to make sure of the following aspects:

❶⠀If the POS you are trying to pay at is contactless;

❷⠀If your phone has the NFC functionality turned on;

❸⠀If BT Pay is set as the main payment application;

❹⠀If your phone case is not too thick and blocks NFC waves. Try to remove the case or bring the phone closer to the POS from a different angle;

❺⠀If you have an internet connection;

❻⠀If you unlocked the phone before trying, depending on the payment settings chosen by you;

❼⠀If the error that appeared on the POS does not indicate the exact problem to you.

🕵 If you have checked all the above aspects and, still, the payment does not work, contact us at 0264 308 028* or *8028*, call numbers from any national network, fixed or mobile.

* Accessing page „Call Center”, you can see in real time:

➤⠀how many clients are already talking on the phone with our colleagues;

➤⠀how many people have called us and are waiting to be taken over;

➤⠀what is the average waiting time to get in touch with us.