If I am out of the country, how can I contact the Direct Card Issuer?
If you are abroad and need our assistance, please know you can contact us by phone at the number on the back of your card +4021.308.4000 and we will help you ...
Is there a commission charged for payment with the Direct Card in physical stores or online?
No fee is charged, either for card payments in physical stores or online.
Can I be notified about every transaction made with the designated holder's Direct Card?
Yes, through the SMS Alert option, you receive real-time notifications regarding transactions made with your card or the designated holder's card, as well as ...
If I pay with a card at the store and receive a loyalty bonus, and then return the product, what happens to the bonus?
Your loyalty bonus is canceled when you return the product.
In what currency is the card issued at BT Direct?
The BT Direct credit card is issued only in RON.
If I pay with the Direct Dedeman card abroad, will I benefit from loyalty points?
Unfortunately no, only in Dedeman stores in Romania or online on the partner's website do you receive a 5% loyalty bonus (loyalty points that are ...
How do I find out how much I have to pay monthly for the Direct Card?
Every month we send you the account statement, either by email or by post, depending on the option you chose when you got the card. 📑🖊️After ...
Where can I see the number of loyalty points I have accumulated?
If you have a co-branded card with one of our partners, you can find out details about your loyalty points anytime. Both online and offline. 👀Where? ...
What does financing in installments at partner stores or financing in installments for services mean?
💬In short, they are the same thing: BT Direct pays the product or service in full, and you pay in installments, depending on the amount and period. So if you have ...
How can I find out more information about card financing?
When you need information about your financing, you have two platforms through which you can get answers💬:Chat to Agent – If you prefer to ...
How can I find out more information about my co-branded card?
If you need information about your BT Direct card with Dedeman, Carrefour or Flanco, you have two platforms through which you can get the answers 🙋♀️:Chat ...
Where can I see how much I owe on my BT Direct credit card?
You can see the amount due on your monthly account statement, which we send by e-mail or by mail, depending on your request. In "Monthly Debt ...