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How can I find out more information about my co-branded card?

If you need information about your BT Direct card with Dedeman, Carrefour or Flanco, you have two platforms through which you can get answers 🙋‍♀️:

  • Chat to Agent – If you prefer to solve things online, you can talk to our agent here and answers any questions or information you need. 🙂‍↕️

From Monday to Sunday, between 8:00 AM - 8:00 PM.

  • ALO BT Direct - 021 308 4000: If you need to talk directly with a colleague, we are just a phone call away – from Monday to Sunday, between 08:00-20:00. 📲

However, in case of emergencies, you can call 24/7, choose from the robot's options and depending on the situation you are redirected in 20 seconds.

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