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Where can I get the PIN code to unlock my card?

If you no longer remember the PIN code, it is necessary to go with the identity document to any BT unit for requesting the issuance of a new PIN. 📑

The issuance term is approximately 3 working days from the moment of the request.

You can call us at the number 0264 308 028* and we will help you as soon as possible. ⏳


* Accessing page „Call Center”, you can see in real time:

➤⠀how many clients are already talking on the phone with our colleagues;

➤⠀how many people have called us and are waiting to be taken over;

➤⠀what is the average waiting time to get in touch with us.

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