90 questions and answers
Only for BT clients

Can I manage my card and transactions through the BT Pay app?

Yes. Through the BT Pay application you can see all transactions, the available balance, you can activate or block the card, you can pay the installments and you can find the merchants ...

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Only for BT clients

Can I combine Star points with other promotions or merchant discounts?

Yes, in general Star points can be used independently of merchants' discounts. When paying with Star Card, points are accumulated, regardless of whether there are ...

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What can I do in the "Checks and Tickets" section of BT Go?

In BT Go you now have the Checks and Tickets section, where you can see all your payment and collection debit instruments in one place. You can quickly track their status and ...

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Why don't I see the "Checks and Tickets" section in BT Go?

Most likely, you do not have debit instruments (checks, promissory notes, or bills of exchange) associated with your accounts in BT Go. This section is displayed only ...

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Is the status of instruments in "Checks and Tickets" updated in real time?

The status of the instruments in the Checks and Bills section is synchronized once a day, at the start of the banking day. 🙂 If you have recently collected or paid a ...

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Only for BT clients

Can I filter the list of instruments in the "Checks and Bills" section of BT Go?

Yes, in the "Checks and Tickets" section you can apply filters to quickly find what interests you. For example, you can filter by instrument type, ...

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