2660 questions and answers
Only for BT clients

How do I set the BT card transaction limits for cash withdrawals from Banca Transilvania ATMs?

If you haven’t found out already, you can quickly set trading limits directly from BT Pay. 😃All you have to do is follow the steps below: ❶⠀You enter ...

15 votes

Can I collect cryptocurrencies through BT?

According to the General Business Conditions, currently, Banca Transilvania does not trade virtual currencies. 🙁

69 votes
Only for BT clients

Why did I receive the password-protected account statement by email?

In short, to ensure that all your information from the account statement remains confidential and cannot be accessed by others ...

29 votes
Only for BT clients

What happens if my physical card expires and I replace it?

If you change your physical card, you will need to delete the existing card from BT Pay and enroll the new one in the app.If you already have the new card and want to ...

39 votes

Where do I receive the receipt for a transaction through the BT POS App?

You receive the receipt by e-mail 📩 or you can download it in .pdf format directly to your device. 📱

95 votes

How long does it take for the leasing company to analyze my file?

From submitting the application, collecting the information and documents we need in analyzing a leasing, the approval can take from a few ...

13 votes

What is the "SPOT course"?

Spot rate (SPOT) or FX transaction „tdy” (today); „tom” (tomorrow); „spot” (over two days): it is a transaction of selling or buying a ...

33 votes
Only for BT clients

How many life insurance policies can I enter into? In case of damage, will I be compensated?

You can conclude as many life insurances as you want. 🤯 In case of damage you will be covered, depending on the chosen risks, for all purchased insurances. 😃

40 votes
Only for BT clients

Can I make deposits into the account after its establishment at BT?

Well, it depends: 🤔➤⠀if you have made a term deposit, it cannot be funded later;➤⠀however, savings accounts or KidCONT can be ...

64 votes

How can I provide proof of home address?

In case the residence address is not found on the identity documents presented to the bank, you can present to the bank one of the following ...

15 votes
Only for BT clients

What should I do if I have lost my BT Meal Card?

Regardless of the situation encountered, we recommend that you block it immediately! You can do this quickly, directly from BT Pay, BT24 Mobile Banking, or BT24 ...

51 votes

What commissions do I pay if I sell Fidelis government securities before maturity?

At BT Capital Partners, the commission for this type of transaction is 0.05% of the transaction value, for Fidelis government securities issued until ...

37 votes
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