2660 questions and answers
Only for BT clients

Which investment fund is the best for me?

You can choose any fund you want! On the BTAM website you will find detailed presentations of all the funds. 😃

52 votes
Only for BT clients

I can’t withdraw money from ATMs abroad, but I can pay merchants who accept card payments. What can I do?

In this case, contact the Call Center* at 0264 594 337 (internationally dialable phone number) to assist you with verifying the situation ...

18 votes
Only for BT clients

How can I perform various banking operations without coming to the bank?

Simple and in several ways. We have several self-banking options: ➤⠀If you need to make a transfer during this period, know that it will help you ...

94 votes
Only for BT clients

Can I deposit the money directly into the deposit account?

Unfortunately, it is not possible. 😞But because we try to make all procedures as simple as possible, you only need to deposit the money into the current account, and then ...

34 votes

How much extra do I pay if I withdraw money from the ATM with the Direct Card?

It depends on how much you withdraw.😉 To know exactly, send an SMS to 3750 with the amount you need and the number of days in which you want to repay the money, and we will send you ...

23 votes

Can I access the financial leasing product if I am an individual?

We believe in your future plans. That is why we have prepared a fast and flexible financing system for you, specially for individuals. The leasing product ...

25 votes

What limit can the credit card have?

Credit card for individuals can be attached to a credit line of up to 5 eligible monthly incomes, as follows: ➤⠀up to 5,000 is granted ...

13 votes

How can I delete a card from Apple Pay?

iPhone or iPad: ❶⠀access the "Settings" menu; ❷⠀the "Wallet & Apple Pay" section; ❸⠀tap to select the card you want to delete from Apple ...

17 votes
Only for BT clients

How can I fund the account in RON with money from PayPal?

In order to withdraw money from the PayPal account, you must attach a Visa card linked to the RON account. Thus, the money automatically enters the account ...

68 votes

How can I add a new account in BT Pay?

In the "Accounts" section you can add all the current accounts opened with us, regardless of currency. If you have installed the application, you went through the flow of ...

18 votes

What are the conditions for granting the New Home loan?

New Home Credit is a solution for your dream to come true. 🏠See below the granting conditions:➤⠀you must have income ...

22 votes

How can I redeem my investments?

Simple! 🎉 You access the fund, click on "Sell", choose the account in which you want to receive the money, and choose whether you want to redeem all or just a part. ...

101 votes
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