2693 questions and answers
Only for BT clients

What can I do if my income is not enough to take the loan? Who can be my co-borrowers?

You can combine incomes with those of your husband / wife or a first-degree relative, meaning: parent, brother / sister, brothers-in-law / parents-in-law. 👪❗⠀If you are thinking of taking ...

511 votes
Only for BT clients

What do I do if I forgot my login ID in BT Go?

In case you have forgotten your login ID, all you need to do is access the BT Go mobile app, Profile – Login ID. You can also ...

32 votes
Only for BT clients

What information does the chatbot "Raul from BT" provide me?

Practically, Raul from BT tells you everything you need to know about your company in just a few moments. 😊 That is: the IBAN of the current account in lei or in other ...

34 votes
Only for BT clients

What documents do I need to obtain an overdraft card?

identity card in originalcredit requestincome certificate issued by employer (if the ANAF query does not provide the requested information, ...

156 votes

How do I make a negotiated currency exchange from the BT Go app?

You only have to follow a few simple steps to make a negotiated currency exchange: Step 1: From the BT Go app, access Currency Exchange and activate the option ...

42 votes
Only for BT clients

In case a person wants to transfer money to me in a currency in which I do not have an open account, how can I receive this money?

To not refuse the transfer, at the moment of receiving the money we open a current account for you in the respective currency. 🙂For the account opening operation ...

348 votes
Only for BT clients

How do I enroll a non-BT card in the BT Pay application?

The option to add a non-BT card is available only if you have been identified as a bank client and have at least one BT card added in BT ...

112 votes
Only for BT clients

Why do I need data to pay the electricity bill at the ATM?

Depending on the situation, you have the following possibilities:➤⠀if your electricity supplier is ELECTRICA, the data you need are ATM Code and ...

95 votes

How do I see the IBAN account in BT Pay? Can I send it instantly to other people?

Yes, you can see and send the IBAN directly from BT Pay through 2 methods! 😊 1. You select the desired card from the list, in the bottom-right you access "More", ...

52 votes

What is a "commission"?

The commission is the amount of money (percentage or fixed) you pay to the bank for the products and services that are offered to you. 🙂

282 votes

What does "unsettled transactions" mean on the account statement?

The amount related to a card payment to a merchant from the country or abroad may remain in the status of blocked amounts or pending transactions ...

130 votes
Only for BT clients

What are the steps for approving a personal loan?

When it comes to your credit, it's good to always be well informed. 😉So, regarding the granting of a credit, you need to go through the following ...

181 votes
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