2660 questions and answers
Only for BT clients

How do I cancel an invoice in BT Go / FGO?

You can cancel an invoice only if it has not been sent to SPV or entered into accounting.

0 votes
Only for BT clients

I have a dual SIM phone and I have an error installing BT Pay.

Set as the main SIM the one with the number registered at the bank.

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Only for BT clients

Can I activate dark mode (Dark Mode) in BT Pay?

Of course, si este super simplu. Intră în setările aplicației BT Pay și activează Dark Mode. E mai cool, mai relaxant pentru ochi și arată tare bine. Tu ...

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What are the advantages of payment documents with barcodes?

They are intelligent documents that partially fill themselves in and automatically validate some fields. They offer automatic validation on the BT IBAN structure. They are ...

0 votes

Who can open an account through BT Go?

Any LLC, LLC-D, PFA, individual enterprise or liberal profession (medical office, lawyer etc.), if you are the sole associate and legal representative, and ...

0 votes

How do I modify the rounding multiple Round Up in BT Pay Web?

You have full control over your Round Up account when it comes to the rounding multiple: 1. You access the "Products and Services" menu 2. You choose ...

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How do I earn Miles when shopping with the BT Flying Blue credit card?

Each payment to BT Flying Blue partners is rewarded. For example, if you have a BT Flying Blue Classic card, every 5 lei spent brings you: 1.5 ...

0 votes
Only for BT clients

How do I update information about a client in BT Go/ FGO?

From the Clients menu, press on the desired client, make the necessary changes, and save. It is important to mention that these changes will be ...

0 votes

Can I change the login ID in BT Pay Web?

Do you want to personalize your login in BT Pay Web? Here is how you can change the ID: 1. Enter "My Profile" (the button in the bottom left), then go to "Settings ...

2 votes
Only for BT clients

Can I open a new account from BT Go?

Yes, you can open a new account by choosing the currency and, optionally, a name for the account.

0 votes
Only for BT clients

How do I approve transactions if I have set a PIN code in BT Pay?

Approval of transactions is done by PIN or biometrics, depending on the chosen authentication method.

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Only for BT clients

What types of biometric authentication are allowed?

You can always choose between PIN and biometrics (Face ID or fingerprint), depending on the capabilities of your phone.

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