If I am out of the country, how can I contact the Direct Card Issuer?
If you are not in the country and need our help, know that you can contact us by phone at the number on the back of the card 021.308.4000.
I want to make an online transaction, abroad, with the card issued by BT Direct. Is this possible?
Yes. All cards issued by BT Direct can be used in Romania and abroad, wherever the logo under which the card is issued, Mastercard, appears. 😃
I modified the contribution amount, but the old contribution amount is still being withdrawn from my account
BT Pensii cannot debit your bank account. Check the set payment order to include the new contribution amount. Or, if your employer withholds ...
Is there a commission charged for payment with the Direct Card in physical stores or online?
No commission is charged, neither for card payments in physical stores nor in online ones. 😮
What are the advantages of overdraft?
❶⠀The bank does not charge fees and commissions if you do not use the amount granted as an overdraft;❷⠀The money is permanently available in the account and can be ...
Can I order the BT Mastercard McLaren card if I am not in Romania?
BT Mastercard McLaren card is also available for clients who are not in Romania, being a virtual card issued directly from BT Pay.
What are the steps to have My Pension or My Pension Plus?
If you are a BT client, you can follow the subscription flow, simple and fast, directly in BT Pay, the Investments section or contact a BT marketing agent and ...
What are the fees for the BT x Untold x Visa anniversary card with Oled technology?
BT Untold Card with Oled technology comes with 0 administration fee and 0 issuance fee.
What documents are accepted for identity confirmation via video in BT Go?
In order to go through the identity verification process by video in BT Go, you must meet the following conditions:- be at least 18 years old ...
What benefits do I have if I am in the Premium Club?
You enjoy: Access to a universe dedicated to investments: asset management, capital markets, funds and savings – all on a regulated market, with ...
For what types of payments can I set up recurrences in BT Go?
You can set up recurring payments for all types of transactions: in lei, currency, budgeting, utilities, or transfers between your own accounts. The only ...
What do I do if I have multiple workplaces or want to change the contact person for meal card delivery?
You can define individual work points or by uploading a file with multiple locations in BT Payroll. Each work point can have a person of ...