2660 questions and answers
Only for BT clients

What happens if a transaction from a payment package has errors in BT Go?

In the web version, you can correct or delete erroneous transactions. In the mobile app, you can only delete them. Erroneous transactions are highlighted with a ...

1 votes

At which merchants can I shop with points, using the BT Direct Dedeman shopping card?

BT Direct Dedeman cards are included in the loyalty program ⭐ Through this program, you benefit from a loyalty bonus as follows: ➤ 5% of the value ...

1 votes
Only for BT clients

What is the Open Banking PSD2 functionality in BT Go?

Open Banking PSD2 allows you to authorize third-party applications to access information about your BT accounts (balance, IBAN, transactions) or to initiate ...

0 votes

At which merchants can I shop with points, using the BT Direct Flanco shopping card?

BT Direct Flanco cards are included in the loyalty program ⭐ Through this program, you benefit from a loyalty bonus as follows: ➤ 5% of the value ...

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Only for BT clients

Can I install the application with a temporary identity document?

No. You need a permanent identity document (identity card, passport or permanent residence card).

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At which Bt Direct partner stores do I receive a loyalty bonus?

Depending on the co-brand card you hold, you can receive a 5% bonus in partner stores Dedeman, Flanco, Carrefour for cards issued by them. ...

1 votes

In how much time is the BT x Untold x Visa anniversary card with Oled technology issued?

The BT Untold card is issued in 3–5 working days if requested at the agency, and in 5–7 working days for home delivery.

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Only for BT clients

How should the PIN code be formatted in BT Pay?

The PIN cannot be composed of consecutive or identical digits.

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Why would I think about retirement?

Yes, we know, when you are young it is hard to think about retirement. You have other problems on your mind. Still, surely you have heard around (or at least from Social Media) about ...

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What validity does the BT Direct card have?

It is valid for 5 years, like all BT Direct cards issued starting from June 2021. I extended the validity period because the production technologies ...

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Are there commissions and fees for transfers via RoPay Alias?

No, there are no fees for transfers through RoPay. 😊

0 votes

If I pay with the Carrefour Direct card abroad, will I benefit from loyalty points?

Of course, for every payment you make domestically or abroad, in a physical store or online, you benefit from a loyalty bonus: ➤ 2% of the value ...

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