2693 questions and answers
Only for BT clients

How can I delete an enrolled card?

You can always delete a card from BT Pay. After you have entered the app, all you have to do is position yourself on the card you want to delete. In ...

116 votes
Only for BT clients

Can the interest rate change during the course of the deposit contract?

The interest rate does not change during the term of the deposit contract. The interest rate from the date of signing the contract will remain the same throughout the period of ...

669 votes
Only for BT clients

Where can I get the PIN code to unlock my card?

If you no longer know the PIN code, it is necessary to go with the identity document to any BT unit to request the issuance of a new PIN. 📑The deadline for ...

79 votes

If I want to withdraw money from an ATM abroad, am I charged a commission?

We can tell you how it is with us.For example, if you want to withdraw cash from an ATM abroad, with a BT VISA Classic card, you will have a ...

141 votes
Only for BT clients

Can I repay a loan early? If yes, how?

Of course you can! You can repay it fully or partially. 😃❗⠀We recommend that you contact the BT branch where you took out the loan, in order to complete a ...

160 votes
Only for BT clients

What are the ways to transfer money domestically or abroad, through BT?

You can make internal or external transfers as follows:❶⠀Through the BT24 Internet Banking application;❷⠀Through the Western Union service, as an individual ...

80 votes

Can I refinance multiple loans with a single loan?

Yes. Refinancing a personal loan is possible even when you already have several active loans at different banks. Through ...

327 votes

How does BT Visual Help help me?

Well, the biggest advantage is that BT Visual Help helps you considerably reduce trips to the bank. All you have to do is call ...

141 votes

What happens if the POS terminal has operating issues?

In case of transaction errors or other technical problems, contact the BT ePOS team by phone at number 0264 594 230, by email at ...

19 votes

What commissions do I have for opening/closing an account?

Fortunately, if you want to open or close an account at BT, you avoid fees, because these things are free. 😃And if you want to ...

281 votes
Only for BT clients

I am waiting to receive money from a site, how long will it take to have access to it with the card?

You will have the money in the account within 5-7 working days from the day they were sent. ⏱

173 votes
Only for BT clients

How to use BT issued cards in PayPal?

To use your BT card in the PayPal service, you just need to follow these steps: ❶⠀Add your BT card to the created PayPal profile. At the moment ...

394 votes
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