397 questions and answers
Only for BT clients

Does the card renew automatically? Where can I pick it up?

At expiration, the card is automatically renewed only if it has been used in the last 12 months.You can request:delivery of the card at home, by courier;pickup from ...

414 voturi
Only for BT clients

How can I track online the entries and exits from the salary card? What do I have to do and what are the costs?

The first step is to activate BT24 Internet Banking at a BT branch. The subscription cost for this service is only 1 leu / month. 🙂After you ...

108 votes

What is the "contactless card"? Where can I use it?

What is the contactless card?Contactless technology is a payment method that allows the card to communicate with a POS or ATM terminal without ...

95 votes
Only for BT clients

Can I attach two Visa Classic cards to a current account?

Certainly! 😃❗⠀However, you must be careful that you can hold only one Visa Classic card in your name. Still, you can request the same type of card ...

512 votes
Only for BT clients

What conditions must I meet to obtain an overdraft credit?

Sunt doar câteva cerințe care trebuie îndeplinite:➤⠀to be a natural person of Romanian citizenship➤⠀to have an eligible monthly income greater than 800 lei➤⠀to have ...

872 votes

What is the Star program and what are the benefits attached to credit cards?

STAR is our loyalty program, which is based on accumulating points that turn into money. 💰In addition, it offers you the chance to pay in ...

227 votes
Only for BT clients

What fees are charged for using cards abroad?

When you make online payments abroad or transactions at merchants, no commission is charged. 😉 For other commissions, please consult ...

75 votes

If I gave someone my IBAN code, can they access the money in my account?

No, because the IBAN code can only be used to transfer money to you. 🔑

564 votes

What is a "due date"?

The due date is actually the date on which the parties of a contract, the client or the bank must fulfill their payment obligation, according to the contract. 📑

291 votes
Only for BT clients

What information does someone from abroad need to deposit money into my card?

Nothing complicated. The information that is usually asked of you is:➤⠀full name;➤⠀IBAN code corresponding to the account in the currency of the transfer;➤⠀name and address ...

225 votes
Only for BT clients

Where can I get the PIN code to unlock my card?

If you no longer know the PIN code, it is necessary to go with the identity document to any BT unit to request the issuance of a new PIN. 📑The deadline for ...

79 votes

How does BT Visual Help help me?

Well, the biggest advantage is that BT Visual Help helps you considerably reduce trips to the bank. All you have to do is call ...

141 votes
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