How can I request a Star Forte shopping card?
You can get a Star Forte shopping card simply and quickly, 100% online or by visiting a BT unit. Online via BT Pay. In a BT unit: We are waiting for you at any ...
Can I hold multiple BT credit cards simultaneously?
Yes, it is possible to hold multiple credit products at BT, but each request is analyzed individually based on the total level of debt, ...
What happens to Star points if I return a product purchased with Star Card?
In case of a return, the merchant issues a refund to the card. The Star Points accumulated for that transaction will be automatically canceled along with ...
Is there a loyalty program associated with Star Card?
Yes. The Star program allows you to accumulate points for each purchase made with the card, which you can later use as a discount or for ...
How do I find out how much I have to pay monthly for the Direct Card?
Every month we send you the account statement, either by email or by post, depending on the option you chose when you got the card. 📑🖊️After ...
Can I manage my card and transactions through the BT Pay app?
Yes. Through the BT Pay application you can see all transactions, the available balance, you can activate or block the card, you can pay the installments and you can find the merchants ...
What happens if my credit card application is rejected?
If the application is rejected, you will receive a notification. You can ask for feedback from the BT consultant and you can apply again after a period of time, once ...
Can I switch from Star Card to another BT credit product?
Yes, you can discuss with a BT consultant about options for upgrading or converting the product. If your needs have changed, BT can offer a solution of ...
Can I combine Star points with other promotions or merchant discounts?
Yes, in general Star points can be used independently of merchants' discounts. When paying with Star Card, points are accumulated, regardless of whether there are ...
How can I find out more information about card financing?
When you need information about your financing, you have two platforms through which you can get answers💬:Chat to Agent – If you prefer to ...
Where can I see the number of loyalty points I have accumulated?
If you have a co-branded card with one of our partners, you can find out details about your loyalty points anytime. Both online and offline. 👀Where? ...
How can I find out more information about my co-branded card?
If you need information about your BT Direct card with Dedeman, Carrefour or Flanco, you have two platforms through which you can get the answers 🙋♀️:Chat ...