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242 questions and answers
Only for BT clients

How do I request the cancellation of the RCA insurance policy?

You can request the cancellation of the RCA insurance policy if you send us an email at: vanzari@btbroker.ro. Here you can see the reasons why the policy ...

32 votes

How do we easily pay when we go out to eat with colleagues?

It has already been some time since you arrived at work, and lunchtime is knocking at the door. If it often happens that you go out to eat in the city with colleagues, all you have to ...

7 votes
Only for BT clients

What can I do with the BT company card through BT Pay?

If you have a BT card issued in the company's name, you can do the following:➤ pay with the BT card added to BT Pay for Android phones;➤ see ...

3 votes
Only for BT clients

What conditions must the child meet to have BT Pay Kiddo?

BT Pay Kiddo can be used by children between 8-14 years old or those between 14-18 years old.Children between 8-14 years old: must be at least 8 years oldChildren between 14-18 ...

2 votes
Only for BT clients

Are the real card details stored on the phone?

The application only saves the last 4 digits of the card number, the expiration date, and the cardholder's name. The full number is never saved ...

19 votes
Only for BT clients

What can you do through the Bill Payments service?

You can perform multiple operations such as:❶⠀You pay invoices to suppliers using one of the options below:➤⠀You connect the supplier's account of ...

2 votes

What do I need to know about payments from outside the European Economic Area?

Authorization of payments through SCA (Strong Customer Authentication) does not apply to payments made on merchants' websites outside Europe. You ...

6 votes
Only for BT clients

How do I pay with the BT card through Garmin Pay?

Very simple:❶⠀Press and hold the button on the Garmin device and enter the security code (this must be entered once every 24 hours);❷⠀Bring close ...

3 votes

What can I do with BT Pay if I am abroad?

Everything you want! 😊 It doesn't matter where you live, you can use all the application's functionalities – send and request money, you have access to savings and deposit accounts, ...

20 votes
Only for BT clients

How do I see the insurance policy?

After issuance, your RCA policy is always in the same place, in BT Pay, the "RCA Insurance" section And you can: download it check it anytime send it by email ...

29 votes

Do I need something specific to use BT Pay?

Before anything else you need a phone. We won't even ask you if you have one. You must have a minimum version of the operating system: Android minimum ...

6 votes
Only for BT clients

What happens when the child turns 18 years old?

When they turn 18, they must update the new identity card at the bank, reinstall the app, and go through the enrollment steps. 😊

18 votes
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