53 questions and answers
Only for BT clients
Why do I no longer receive SMS when I sign a transaction in BT Pay Web?
If you chose to confirm the login to the platform through the push notification in the mobile BTPay application, then the transactions will also be confirmed through the same ...
0 votes
Only for BT clients
What happens if I reject the notification received in the BT Pay Mobile app for a transaction from BT Pay Web?
The transaction will not be processed and you will need to initiate it again from BT Pay Web if you want to continue.
0 votes
Only for BT clients
How do I sign a transaction in BT Pay Web if I do not have access to BT Pay Mobile?
If you do not use BT Pay mobile or if it is not available, you can sign the transaction initiated from BT Pay Web using the code we send you ...
0 votes
Only for BT clients
I approved a transaction in the BT Pay Mobile app, but it was not completed in BT Pay Web. Why?
I approved a transaction in the BT Pay Mobile app, but it was not completed in BT Pay Web. Why? Is it possible that the request has expired or ...
0 votes
Only for BT clients
What should I do if I receive a notification in the BT Pay Mobile app for a transaction that I did not initiate in BT Pay Web?
Do not approve the request and reject the notification from the BT Pay mobile application. For the safety of your account, contact the bank.
0 votes