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2762 questions and answers
Only for BT clients

How does RoPay Alias work?

It is a money transfer based on defining an Alias, that is associating an account number with a phone number, so then the money transfers ...

36 votes
Only for BT clients

Do I need an internet connection to pay with the phone?

Yes, our recommendation is to have an internet connection when using the BT Pay app for payment. 😃Also, there is the possibility to do ...

90 votes

What is "gross interest"?

Gross interest is the value of the interest calculated before taxation. 📉To make it easier to understand, it is done as in the case of salaries. Gross salaries ...

18 votes

Can I see a list of card transactions in Google Pay?

You can see the last 10 transactions made, in the phone Settings (Android), the "Google Pay" section. 😃Or, even simpler, you can see the list with ...

12 votes

How can I find out details about BT's ATM network?

To check the schedule of a unit, as well as the types of operations allowed on the weekend, access the "Branch Network" page on the BT website. There you can search ...

3 votes
Only for BT clients

What happens if I do not update the company data?

If you do not update your data, you may find yourself in a situation where you no longer have access to BT services/products and your account may be blocked or even closed.Mai ...

41 votes

How can I change the password in the BT Go app?

If you want to change your password, click on My Profile in the Web version of the BT Go app, and then click on Password. To change your password you need ...

6 votes

What is the PAD policy?

PAD, or the disaster insurance policy, is the mandatory insurance policy for the property that covers risks such as earthquake, floods from ...

12 votes

How can I block an amount as a guarantee for later settlement through a card transaction?

If your business is a Hotel, Travel Agency or Rent A Car, you can, through pre-authorization type transactions, block an amount as a guarantee and afterwards ...

4 votes

How is the IRCC index calculated?

The reference index for loans granted in lei with variable interest rate is published every working day on the website of the National Bank of Romania. ...

6 votes
Only for BT clients

I have unspent money left in the grant account. How do I return it to the Ministry?

❶⠀After completing the progress report, the remaining unused amounts must be returned, by payment order, from your grant account to the Agency's account ...

16 votes

What do I do if I forgot the login ID for BT Pay Web?

Did you forget the login ID for BT Pay Web? Here is how to find it quickly: 1. Check the document received at the unit or by email upon service activation – there ...

30 votes
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