2660 questions and answers
Only for BT clients

If I pay with a STAR card at the store and earn points, and then return the product, what happens to the points?

You need to know that at the moment of returning the purchased product, the STAR points obtained are returned to the partner merchant. 😊

31 votes

How can I cancel a transaction in the BT POS App?

❌ You have the option to “Cancel” the payment right in the app. You enter the menu and click on the “Cancel” or “Void” button. (Depending on the language of the Android system, it ...

21 votes
Only for BT clients

I can't set my password, the "Confirm" button does not appear. What can I do?

➤⠀If you initiated the online payment from a computer, try using a different browser;➤⠀If you initiated the online payment from a phone, try using ...

20 votes

How are BT Express invoices paid?

BT Express is a self-service type payment kiosk with a barcode reader.It scans the barcode from the invoice and, in this way, the data from ...

45 votes
Only for BT clients

How can I access BT Payroll?

Super simple! 😅You access the BT Payroll platform link, received by e-mail, together with the user setup on the platform and follow the steps there. At first login ...

29 votes
Only for BT clients

How can I update the company data?

You can update your company's data very easily by visiting any of BT's units. Remember, however, that you will need the document ...

29 votes

What are the necessary documents for accessing a leasing in the case of a company?

If you wonder which are the documents you need to present when accessing a leasing, these are:➤ year-end balance sheet;➤ the balance from ...

5 votes

How can I send a complaint to Banca Transilvania?

If you want to send us a request or a complaint, we are here for you.You can fill out the contact form on our website and we will provide you ...

17 votes

What are the stages of a New Home credit file?

A New Home credit file must go through several stages, as is natural. To give you an idea, know that these are:❶⠀Legal analysis - ...

30 votes
Only for BT clients

What commission do I pay if I transfer money from the savings account to the current account?

Well, you do not pay! Because for such transfers we do not take a commission! 😃It is good to know that you benefit from the possibility of cash withdrawal, without ...

69 votes
Only for BT clients

What commission does BT charge for transfers to PayPal?

Here we come with very good news! For this operation, we do NOT charge ANY COMMISSION. Sorry for the caps! 😅

113 votes

What is the "Credit Risk Center"?

„Credit Risk Center” (CRC) represents a specialized structure in collecting, storing, and centralizing information regarding:➤⠀exposure ...

16 votes
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