2693 questions and answers
Only for BT clients

Can I lease a car for my Start-Up?

Of course! You can do this through BT Leasing, as we offer financing including to start-ups 😊. But to start off well informed it is good to ...

55 votes
Only for BT clients

I am expecting a transfer in a currency other than Lei or Euro. How long will it take for the money to enter my account?

Money arrives immediately in your account if: They were sent from another BT account (24/7) They were deposited at the counter of a BT unit during business hours. It is good to ...

83 votes
Only for BT clients

How do I activate BT Pay Kiddo?

You can activate the BT Pay Kiddo option for your child with a bank account directly from BT Pay. Here you have all the steps: You follow the identification steps, if it is ...

81 votes

What is „Facturel”?

Factura is the device that helped you at the beginning to pay the bills. 🙂Over time it became more and more skilled, it received new tasks, and we ...

22 votes

Can I refinance loans from other banks or non-banking financial institutions through Direct Credit?

Yes, you can refinance any loan or credit card you have with BT Direct. Refinancing can be done either through the Direct Card or through a BT loan ...

62 votes

What are the withdrawal fees depending on my BT card - VISA Classic or Mastercard Mondo?

The good part is that at BT ATMs you can withdraw cash without any fee. And there are sooooo many. 😃If you still have an emergency and need to withdraw ...

81 votes

What does Pillar 3 mean?

Pillar 3 is the optional pension privately managed, meaning the money voluntarily accumulated by you for your future pension. 👍In this system, you can ...

148 votes

How can I download an account statement from BT Go?

➤ Enter the Accounts section on the main page➤ Select the account for which you want to download the account statement➤ Select the Account Statement function ...

36 votes
Only for BT clients

How can I renew my card before its expiration?

You can reissue your card as follows: ➤ request its reissue at any BT unit or by calling the Call Center ➤ if you are the account holder person ...

153 votes
Only for BT clients

If I lost the insurance policy, what should I do?

Stay calm, things like this still happen, and the solution is super simple! 👍All you have to do is get in touch with the company where you made ...

118 votes

What is BT Visual Help?

It is an alternative way to do banking without having to come to the bank anymore. We created BT Visual Help as a kind of digital self-service, with which, as ...

126 votes
Only for BT clients

I have an account at BT which I have not used anymore. How long is it still active?

If you do not use the account for 12 consecutive months, we can make the decision to close it. 🙁

142 votes
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