How do I delete an item from the list of products and services in BT Go/ FGO?
If you want to delete an article, go to the Articles page and press the three dots next to the article you want to delete, then select ...
What is the Notifications Center in BT Go?
Here you receive all notifications related to transactions, offers, invoices, signatures or also important messages - all in one place.
How can I log out of the BT Go application?
Press the "Log out" button from the "Your profile" menu on the phone or from the web platform.
Where can I find information about the Rewards in Motion function
You can find the Active Awards section on the app's homescreen, in the News area or at Offers.
What steps follow when reinstalling the application if I already have a set PIN?
If you already have a set PIN, reinstallation is simplified: enter the PIN and validate your identity with a selfie.
If I pay with the Direct Dedeman card abroad, will I benefit from loyalty points?
Unfortunately no, only in Dedeman stores in Romania or online on the partner's website do you receive a 5% loyalty bonus (loyalty points that are ...
When will the Hungarian language be available in the application?
Hungarian language is already available in BT Pay and can be set by accessing the main menu of the application → Settings → Change language.
Why do I have to go through video identification steps when activating BT Go?
Video identification in the BT Go application is an essential step to increase the security level of your account and gives you full access to transactions ...
Can I take the mortgage housing loan together with a co-debtor?
Yes. When taking out a loan, the life partner, spouse, children, ... can help if they meet the eligibility criteria,
Do I also need a phone security method if I have a PIN in BT Pay?
Yes. Because we want to ensure that your confidential data is protected, the phone must always have an active security method.
What do I do if I cannot complete the video identification steps in BT Go?
In case of an error during video identification in BT Go, you can contact the BT Call Center service or we are waiting for you at any BT unit.
Can I open the account from the desktop or only from the phone?
Account opening is done exclusively from a mobile phone (smartphone) on which you have the BT Pay application installed.This is necessary because the process ...
