How can I delete the meal cards of employees who no longer receive tickets?
Cards can be quickly deleted from the BT payroll platform, individually or in bulk, by uploading a file with employee data. Deletion from BT ...
What do I do if I encountered an error when issuing the BT x Untold x Visa anniversary card with Oled technology?
If something does not work properly when you try to issue the card in BT Pay, please contact our colleagues. We are here to help you and to ...
How do I close the Star credit card account?
To close the credit card:Pay the full debit balance (including future installments in the balance, if applicable)Come to a BT unit and ask ...
If I pay with the Carrefour Direct card abroad, will I benefit from loyalty points?
Yes, for every payment you make with the Direct Card from Carrefour. Whether in the country or abroad, in a physical store or online. Specifically? 2% of the value ...
For what types of payments can I set up recurrences in BT Go?
You can set up recurring payments for all types of transactions: in lei, currency, budgeting, utilities, or transfers between your own accounts. The only ...
How do I check my balance in BT Pay Web?
Not sure how much money you have left on your card? Go to BT Pay Web, on the main page and from the left access the "Accounts" section. Here you see the balance of all ...
Do I receive a physical card if I open an online account?
Yes. Although you can use the digital card immediately through BT Pay, we also issue you a physical card, which you will receive at the address specified by you or free of charge ...
What documents are accepted for identity confirmation via video in BT Go?
In order to go through the identity verification process by video in BT Go, you must meet the following conditions:- be at least 18 years old ...
I modified the contribution amount, but the old contribution amount is still being withdrawn from my account
BT Pensii cannot debit your bank account. Check the set payment order to include the new contribution amount. Or, if your employer withholds ...
How do I cancel an invoice in BT Go/from FGO?
Select „Cancel” from the invoice menu. A cancel invoice with negative values will be generated automatically.
I have accounts at other banks as well, can I add them to BT Pay Web too?
1. Enter the "Accounts" menu in the app. 2. Select "Accounts from other banks" and choose the desired bank from the list. 3. Accept the Terms and Conditions, ...
Is it mandatory to set a PIN code for BT Pay?
Setting a PIN code is mandatory, if you have not set a PIN code until now, when accessing the application you will be shown a message that guides you ...