2660 questions and answers

Can I make online transactions abroad with the BT Direct card ?

All cards issued by us can be used at merchants abroad or on websites from other countries. 🌍 Or, of course, you can withdraw money from ...

votes

If on the Direct Card it says it expires in the month of June, can I still use it until the end of the month or does it expire at the beginning of the month?

The card expires on the last day of the month in which it is valid. 📆 For example, if the card expires in the month of June, it is valid until the 30th ...

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Only for BT clients

How many accounts can I have in each currency in BT Go?

For example, you can have up to 6 accounts in RON or EUR, but only 1 each in currencies such as CHF, GBP, USD (maximum 3), etc.

1 votes

Why do I have interest on the BT Direct account statement if I have installments without interest?

Hmm 🙁... There are 2 situations in which you find interest in the account statement: ➤ Check if you have paid the entire amount of last month's statement. If you have not ...

votes

Why didn't I receive the BT Direct account statement by mail ?

The account statement starts from us on the date of issue and is sent within a maximum of 5 days by mail. Unfortunately, we cannot verify the delivery date by mail. ...

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Only for BT clients

What subscription do I have in FGO if I create an account from BT Go?

You automatically receive the GO e-Invoice subscription, free for 12 months, if the company has not used FGO before.

0 votes

What costs are involved in an investment in BT Romania ETF?

If you trade through BT Trade, the commission is 0.25% for both buying and selling, and the custody fee is zero.

15 votes
Only for BT clients

I do not receive the confirmation SMS upon installation.

Check if: you have the number declared at the bank, the SMS inbox is not full, you have good signal, you have no SMS restrictions, you use the messaging app ...

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If I lost the Direct card and request a new one, is there any fee?

Regardless of which Direct card you have, we do not charge any additional cost for reissuing the card . 😊

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What can I do if I lost my BT Direct card in another country, I blocked it, but I can't return to make another one.

Don't worry! 😮 If you have blocked the card, it can no longer be used. For a new card with delivery in Romania, call the Call Center at number 021.308.4000, ...

votes
Only for BT clients

Who can manage BT meal cards in the BT Payroll platform?

You can define multiple types of users based on the rights you want to grant, through a request signed by the company's representative. ...

5 votes
Only for BT clients

Can I view and download the list of meal card IBANs from BT Payroll?

Yes, users who have access can view and download at any time the list with the meal voucher card IBANs for feeding.

4 votes
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