2,768 questions and answers

I lost/my BT meal card was stolen, how do I proceed?

You can block it immediately from the BT Pay app, by calling 0264 594 337 or going to a BT branch. It's simple and fast, so you have fewer worries.

0 votes

How should I reply to the SMS rates anywhere?

After the transaction is settled, you will receive the SMS within 24 hours at most. You must reply within the next 3 days with the text from the message: "RATE ORIUNDE amount ...

1 votes

How do I create a favorite payment in BT Pay Web?

To create a favorite payment, after you complete a payment, use the quick action "Save payment". In the window that opens, write a name for ...

1 votes

How do I send my IBAN to other people from BT Pay Web?

Do you need to receive some money? It’s super easy to send your IBAN to other people using BT Pay Web: 1. Go to the "Accounts" menu and select the account ...

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Only for BT clients

How do I see in FGO if an invoice has been paid?

The invoice status is colored: black (on time), red (overdue), green (paid), crossed out (canceled). You can also see payments from FGO by selecting ...

0 votes

If I deposit a larger amount on the Direct card, do I need to notify?

Yes, you need to call us at the Call Center at the number 021 308 4000 to accelerate fully or partially the future installments (early repayments).

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How can I change the virtual card I have in BT Pay to a Formula 1/McLaren card?

Even if you already have a virtual card in BT Pay, you can still make a BT Mastercard McLaren card. A virtual card cannot be replaced with another one, but ...

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Is there a minimum amount for early repayment of the loan?

Yes. The amount must be greater than 10 lei/euro/other equivalent currency and greater than the minimum repayable balance. If the amount is less than the installment ...

3 votes

What documents are necessary for refinancing a mortgage loan?

To start the process of refinancing the mortgage loan at BT, you will basically need:Identity documentIncome-related documents ...

3 votes

How can I know if my Untold card has Oled technology?

Untold Card with OLED technology emits a glow during contactless payment — it's part of its magic. To check if you have this type of card, log in to BT ...

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What types of bank guarantee letters does BT offer?

Banca Transilvania issues several types of guarantee letters: for participation in tenders, for proper execution, for payment and refund ...

1 votes

How much does the BT meal card cost?

It costs you nothing – you have 0 lei commission for issuance, reissuance, administration, payment, PIN change, and balance inquiry. All costs are covered by ...

0 votes
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