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2,768 questions and answers

What is the maximum period for accessing payment history in BT Ultra Web?

In BT Ultra Web the payment history is displayed for a maximum period of 11 days.

1 votes

What happens if I have a scheduled payment to an OTPAM investment fund?

If you had a scheduled payment to an OTPAM investment fund, it has been canceled starting from 03.03.2025.

0 votes

How can I invest through INNO Investments?

Professional investor is an investor who has the experience, knowledge and competence necessary to make their own investment decisions and to ...

3 votes

What happens to my life insurance attached to the loan transferred from OTP?

Life insurance attached to loans will remain active and taken over by Banca Transilvania.

0 votes

At this moment can I pay the credit installment also at the branches of Transilvania Bank?

Until February 28, 2025, your loan installments will be paid at OTP units and into the account at OTP. Starting from March 3, 2025, the installments ...

0 votes
Only for BT clients

How do employees receive the activation codes for meal cards?

After handing over the cards, you confirm the action in BT Payroll, and the employees automatically receive the activation codes via SMS to the phone number mentioned at ...

0 votes

Do OTP Bank clients holding a product issued by Banca Transilvania before being migrated have to sign the GTC?

By the notification you received by mail, you were informed that starting March 3, 2025, the CGA-PF Banca Transilvania will be applied. If you want to...

0 votes
Only for BT clients

How can I accept money without having to go into transfers?

Activate the "Automatic Collection" function from the Cards tab → Transfer → Settings → Automatic Collection.

5 votes

What card do I receive at Banca Transilvania?

Banca Transilvania has sent to all OTP clients the notification by which it informs on which products the products from OTP are being migrated, products ...

0 votes

What are the eligibility criteria for a mortgage loan?

To obtain a mortgage loan, the following are checked: age (minimum 18 years, maximum 65–75 years at the end of the loan, depending on the type of income), incomes ...

2 votes

Do I need an advance payment to take out a mortgage home loan?

Yes. It is mandatory to have a down payment of at least 15% for the loan in lei and at least 20% for the one in euros. The down payment must be deposited in cash or ...

0 votes

Can I also get an additional amount when refinancing a personal loan?

Yes - if you meet the eligibility criteria, and your income and debt level allow it, you can refinance the current loan and obtain money in ...

19 votes
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