What happens if there are no statements available in the selected period in BT Go?
If no statements are available, you will receive a notification informing you that there are no account statements available in the selected period.
Can I pay the contribution multiple times a month?
No, the contribution is monthly - it is paid and allocated only once per month to your voluntary private pension account.
I am an OTP client and my identity document has expired, do I need to go to BT to update my data from the new identity document?
Starting from March 3, 2025, you will become a BT client. Until that date, you are an OTP client and will benefit from all the services and products offered at ...
I have not invested in BT Asset Management anymore. What are the steps I need to follow and what documents are required?
To invest in BT Asset Management funds, you need a current account at BT in the desired fund currency and to follow the enrollment process through BT ...
I issued a card holder from BT Pay, but the person for whom I made the issuance is instructed to take a picture of the ID card and take a selfie? Is it normal?
If the person to whom you wanted to issue the card has an older version of the application, before completing the card issuance flow, you must ...
Will the limit continue at Banca Transilvania under the same conditions? Will anything change?
The limit value will be transferred at the same value and with the payment obligations recorded in OTP at the end of February 2025. As it is ...
Can I add an authorized representative to the investment funds?
BT Asset Management does not accept the setting of authorized representatives on investment accounts.
How do I authorize a payment in BT Ultra using the QR code?
To sign a payment or a payment file click on the signature button corresponding to the transaction you want to make. You open the BT application ...
What fees are involved in currency exchange if I live in Italy?
The currency exchange is available in euros and lei and does not involve any commission 😊. At the moment of the exchange, the applicable exchange rate will be applied ...
Is it mandatory to deposit a certain amount monthly?
It is not mandatory, but we come to your aid with the Direct Invest service, which helps you invest automatically every month, if you want. 😊
How can I delete transaction notifications?
Go to your profile in BT Pay → Notifications → Settings → "Delete all notifications".
I received the new card from Transilvania Bank. What do I do with it?
After receiving the card, you will receive a message on your mobile phone with the unique activation code. You can activate the card immediately from any ATM of the Bank ...