100 lei welcome bonus + unforgettable experiencesOpen account

2,768 questions and answers
Only for BT clients

What happens if I accidentally blocked the card in BT Go?

If you have accidentally blocked the card, it can be unblocked immediately by pressing the “Unblock” button.

4 votes

Can I make international transactions with the Direct Card?

Yes, with Cardul Direct, you pay worry-free wherever you see the Mastercard logo and benefit from 0% commission on any purchase made with your card ...

2 votes

What types of payment files can I import into the BT Ultra application?

In BT Ultra Web you can import the following types of files: - Payments in lei: importing payment orders in tabular format (CSV, XLS) or MT100 format - ...

2 votes

How much does the BT Student current account subscription cost?

BT Student current account subscription is truly zero cost if the conditions are met: Opening and managing a current account in lei; Issue ...

7 votes

How can I monitor the evolution of my investments?

In the "Investments" tab of BT Pay you have a chart that shows you the total of your investments equivalent in RON, both in absolute value and in percentage. ...

6 votes

What is the grace period of the Star card and what does it mean?

The grace period is the time interval (up to 55 days) during which you can use the bank's credit for purchases, and if you repay in full ...

6 votes

Can the repayment schedule related to the loans be accessed from BT's internet banking application?

Yes, starting from March 3, 2025, the repayment schedules related to the loans will be accessible from BTPay.

2 votes

How can I open a new account in BT Go?

To open a new account in BT Go, follow the steps below:➤ Enter the Accounts section on the main page➤ Select the + option next to ...

0 votes

Will I receive feedback after an interview at BT?

Of course. Regardless of the outcome, we promise to get back to you with an answer following the interview. 🤗

4 votes

How will the savings accounts from OTP be taken over?

Both the balance of the savings account held in OTP, as well as the interest calculated to date, will be taken over by Banca Transilvania with the following ...

0 votes
Only for BT clients

My friend needs assistance in English. Where can he/she/they turn to?

If you or someone close to you needs assistance in English for BT products, we have a direct line where you can quickly reach us: 0264 303 003.

0 votes

Can I liquidate the deposit before maturity?

You can liquidate the deposit at any time, but if you liquidate it before the maturity date, you will lose the interest calculated up to the liquidation date.

6 votes
You have reached the end of the results
No results found