2660 questions and answers

How can I make investments through Banca Transilvania

Investment options available through Banca Transilvania for individuals include:BT Asset Management Investment Funds - now also available ...

3 votes

Can I make international transactions with the Direct Card?

Yes, absolutely. You can use the card anywhere in the world where the Mastercard logo is displayed. 🔴🟠

2 votes
Only for BT clients

Can I get a green loan from BT?

Green loans have an increasingly significant share of the total mortgage loans granted by BT and they will most likely be the "new standard" ...

0 votes

Is the repayment period and monthly payment due date of loan installments the same in BT as in OTP?

Yes, both the repayment period and the monthly maturity of the loans are maintained at BT according to the credit agreement concluded with OTP.

2 votes

What are the insurance packages I can choose from in the case of the Asirom policy?

Depending on what interests you, you can choose the following insurance options:❶ Hospitalization due to accident and post-hospitalization convalescence ...

0 votes

Can I work part-time at BT?

If you need flexibility, it's very likely that a job in the Call Center team or an internship program will suit you. 👀Either way, we are ...

2 votes
Only for BT clients

What happens if the BT Pay PIN is entered incorrectly?

You can enter the wrong PIN up to 5 times, then you will need to reset it. Each wrong attempt is counted, but if you enter it correctly before ...

9 votes
Only for BT clients

How do I reset my PIN if I reinstall the app?

Press "I forgot the PIN code" when you are asked to enter it. You go through the identification process (selfie and identity document verification). You also set ...

2 votes

In case I want to trade a stock that is not available on the bt-trade platform managed by BT Capital Partners, what should I do?

If you want us to add new stocks to the BT Capital Partners offer, you can send us a simple and quick request by email, at bt-trade@btcapitalpartners.ro ...

4 votes

What do I do if I have blocked access to the BT Ultra Web application?

If you can no longer log into the application, it is necessary to send a request by e-mail from the e-mail address specified in the configuration sheet, to ...

7 votes

How can I cancel the Direct card?

We are sorry to hear that .😞 If you want to cancel your Direct credit card, you can contact us at the Call Center at 021 308 4000, option 4. If ...

18 votes

Why do I need when I open an online account in BT Pay from abroad?

Only an ID card (issued in Romania) and to be over 18 years old, that's all! ✨

5 votes
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