How is interest calculated for deposits taken over from OTP?
At the date of migration, both the balance of the saving products and the interest calculated to date will be taken over by BT according to the calculation formula from OTP. Subsequently ...
I need the information in the statement to comply with certain rules. How do I proceed?
Statements delivered through BT Ultra Web comply with the MT940 standard. For details/additional information, you can contact us through the secure messaging of ...
What happens to the First Year Free Account after 12 months?
Usually, after 12 months, the First Year Free account automatically converts into the Unlimited Current Account package in the BT Network, which costs 29 ...
How can I cancel the current account package from BT?
You will be able to do this after March 3, 2025 at any BT unit.
How can I make a scheduled payment in BT Ultra?
Scheduled payment is made in the same way as a regular payment, with the mention that, on the processing date of the order, by using the selection button ...
Where can I see all the payment orders that remain unsigned?
In the Payments->Authorization menu you will be able to view all unsigned payment orders on BT Ultra Web. These can be signed, edited, blocked or deleted.
Can I modify a partially authorized batch of payments in BT Ultra?
It is possible to intervene on the entire batch, or on a payment order from that batch, with the mention that, after making the changes, they will be resumed ...
How can I do the statement reconciliation automatically?
You can reconcile the daily account statement by downloading it from BT Ultra Web, in MT940 format.
How can I delete a signature from a payment order/payment file?
If a payment order has been signed, the signature can be deleted by clicking the "revoke signature" button next to the respective order.
Until what time can I make currency exchanges in BT Ultra Web?
In BT Ultra Web you can make currency exchanges from Monday to Friday, between 09:00 and 17:30.
What is the maximum period for accessing payment history in BT Ultra Web?
In BT Ultra Web the payment history is displayed for a maximum period of 11 days.
How do I access the Raul chatbot?
Add Raul's number to the phonebook: (+40) 757 080 006, then start the conversation on WhatsApp.
