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Enter the correct password in BT Go, but I cannot log in. What should I do?

If you are sure the password entered is correct but authentication still fails, there are a few quick checks you can do before asking for help. 🙂

❶ Try again in a few minutes.
❷ Check the device you are using and your internet connection.
❸ If the problem persists, contact support service for assistance. 👍

After these checks, try accessing BT Go again. If you still can’t, send us details about the situation and we’ll help you get back into your account quickly. 😊

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